Terms of Service

TERMS OF SERVICE

This document outlines the Terms of Service of the Home Maintenance Line, hereinafter “the Service”.

1 PARTIES

1.1  The parties to this agreement are –

1.1.1  The Managing Parties: Advance Call (Pty) Ltd, GLOVent Solutions (Pty) Ltd, and the Management Committees of participating Gated Communities1; and

1.1.2  You, any person or party that visits or uses the website www.hmline.co.za or any channels made available, including but not limited to sharecall numbers, email, social media, gated community portals, mobile apps and any direct or indirect channels of communication marketed to access the Service. By submitting any information to us using the channels available to you, you become a Client of the Service.

1.2  Any reference to “we”, “our” or “us” is a reference to the Managing Parties. Any reference to “you” or “your” is a reference to the party identified above in clause 1.1.2.

2 INTRODUCTION

2.1  By making use of the Service you agree to these Terms of Service. Not reading clauses contained in these Terms of Service shall in no way impact their validity and enforceability.

2.2  If you do not agree with any of these terms, you are prohibited from making use of the Service.

2.3  We reserve the right (1) to modify or discontinue any feature offered by the Service, and/or any content pertaining to the Service, and (2) suspend your use of the Service, without notice at any time for whatever reason. We also reserve the right to amend these Terms of Service from time to time; such modifications shall be immediately effective and enforceable.

3 THE SERVICE

3.1 Home Maintenance Line

3.1.1  We provide the Service to you, a member of a gated community, free of charge. All charges associated with the Service are incurred by participating service providers.

3.1.2  The Service is accessible via (1) your gated community portal, (2) sharecall numbers, and (3) the Home Maintenance Line website.

3.1.3  The objective of the Service is to assist you in acquiring the services of reputable service providers for all your home maintenance (and other) needs while presenting you with a personalised client experience.

3.1.4  Once a service provider has accepted your service request, you shall receive confirmation of your service request and its unique reference number via SMS. We will forward your contact details to the service provider that accepted your service request.

3.1.5  After a service request has been attended to, the service provider will notify us. We will confirm the closure of the service request with you via SMS, and will ask you to rate your experience via email. These ratings will be reflected on the service provider’s online listing for your gated community and will assist other clients in the selection of service providers.

4 CLIENT RESPONSIBILITIES

4.1  It is your responsibility to provide us with complete information when submitting a service request.

4.2  The information you provide to us is communicated “as is” to the service provider. This information is intended to aid the service provider, however it cannot replace instructions you issue to the service provider in person, either verbally or in some format agreed upon between you and the service provider.

4.3  The final selection of a service provider is your decision, whereafter you shall enter into an agreement with the service provider, including the terms on which the service provider will be paid.

4.4  Should you be dissatisfied with the service provider for any reason whatsoever you are encouraged to contact us as soon as possible so that measures can be taken to ensure that the service provider can (1) be given an opportunity to remedy the situation, (2) be warned or (3) removed from the Service.

4.5  If the service provider is late for an appointment, please phone us so that we can follow up.

5 COMMUNICATION

5.1 You agree to be contacted by whatever means at our disposal, including but not limited to telephone, email, various social media platforms, mobile apps or other electronic means, for the purposes of rendering our service to you and you acknowledge that we may disclose information you provide to us to service providers for the purposes of attending to service requests.

6 LIMITATIONS OF LIABILITY

6.1  You, the Client, acknowledge that the service provider shall be liable for its conduct and actions and those of its employees while on your premises and you agree that the service provider shall be liable for all work performed.

6.2  Consequently, you agree to indemnify and hold the Managing Parties, affiliated employees and representatives harmless from any liability, loss or damage that you may suffer as a result of –

6.2.1  using service providers obtained through the Service;

6.2.2  inability to access the Service at any time for any reason. The Service is a “best effort” service. The Managing Parties commit to offer a professional service and will do all in their power to ensure that the Service is restored, should it become unavailable for any reason.

6.3  The Service should not be utilised in cases where lives are at risk, and/or emergency services (police, fire-fighting or ambulance personnel etc.) are required.

6.4  All content and material found on online channels and any promotional material is provided “as is” without any warranty, for informative purposes only and is subject to change without notice.

7 GENERAL

7.1 For further information, please contact us at 0860 004 004 or send an email to info@hmline.co.za.